Factorial SystemsFactorial.
Conversational AI · Workflow automation · Lagos

Enterprise AI,
shipped — not pitched.

Conversational AI that plugs into your systems, automates workflows, and completes real business operations — anchored by ChatCraft, our conversational AI platform.

System online · ChatCraft v2.0
|15+ years of engineering DNA

/01 — What we do

Four disciplines. One shipping mindset.

We don't do decks. We design systems, write the code, deploy into your infrastructure, and stay to operate them. The four disciplines below usually ship together.

/01

Conversational AI

Custom AI assistants for customer support, internal knowledge, and agent-operated workflows. Built on ChatCraft or tailored end-to-end.

  • ·Retrieval-augmented generation over your data
  • ·Voice and chat channels, including WhatsApp
  • ·Guardrails, routing, and human handoff
/02

Workflow automation

Process orchestration that replaces manual handoffs — document review, approvals, data reconciliation, and operational reporting.

  • ·AI-in-the-loop process design
  • ·Event-driven microservices on JVM or Python
  • ·Observable, auditable, compliance-ready
/03

Integration engineering

Wiring AI and automation into the systems you already run — core banking, ERP, CRM, legacy mainframes, NIBSS, public-sector APIs.

  • ·Spring Boot, FastAPI, Node — whatever fits
  • ·OAuth2 / JWT / Keycloak, Kafka, MinIO
  • ·On-prem, hybrid, or GKE / AWS / Azure
/04

Platform operations

We don't deploy and disappear. Managed hosting, monitoring, tuning, and ongoing optimization — a long-term operating partner.

  • ·SRE-grade monitoring and on-call
  • ·Model tuning and prompt regression tests
  • ·Quarterly reviews with engineering leadership

/02 — From conversation to action

Chat isn't the product.
The outcome is.

A customer asks a question. Our systems retrieve the right data, evaluate against policy, execute the operation, and report back — in one exchange. Here's the shape of a real flow.

chatcraft · banking · loan-top-up
trace: fs-tx-8842
Am I eligible for a top-up loan?
  1. /01

    Retrieve

    customer.profile · accounts.balance · loans.history

  2. /02

    Evaluate

    credit.score(customer_id) → 712 · policy.check(product=top_up)

  3. /03

    Act

    loans.initiate(amount=250_000, tenor=12) → queued: ops.review

  4. /04

    Respond

    reply(channel=whatsapp) · audit(trace=fs-tx-8842)

You're pre-approved for ₦250k over 12 months. I've queued the application — ops will confirm within 1 business day.
/03 — Powered by ChatCraft

ChatCraft: the engine behind every deployment.

Our conversational AI platform — with retrieval, guardrails, human handoff, and integrations as first-class primitives, not demo features. It's what turns a conversation into a completed operation: premium deferral, receipt resend, loan application, ticket resolution.

chatcraft · support · live
v2.0.1
Can I defer my insurance premium by 30 days? Policy FS-0411.
Yes — your policy qualifies for a 30-day deferral (premium N18,500, grace period active). I've drafted the request; your agent will approve before 15:00.action: defer_request → route: ops.agent_queue
Also — resend the last receipt to my email.
Drafting response

1.4k

Resolved/day

820ms

Avg latency

94.2%

Accuracy

/04 — How we work

Four phases. No handoff to “delivery.”

Same team from first call to production operations. Each phase has a definition of done you can point to — no rolling scope, no surprise statements of work.

/011–2 wks

Discover

Workflow mapping, data access, success metrics, and an honest buy-vs-build call.

/022–3 wks

Design

Architecture, API contracts, security review, and a cost model in your currency.

/036–16 wks

Build

Iterative delivery, fortnightly milestones, stakeholder standups. No surprise demos.

/04ongoing

Operate

Managed ops, incident response, model tuning, quarterly engineering reviews.

15+

Years of enterprise engineering across the team

4

Active industries we build in today

24×7

Operational coverage from Lagos

100%

Projects delivered end-to-end, never hand-waved

/05 — Built for regulated environments

Why banks and public-sector buyers trust the stack.

Regulated industries don't reward AI novelty — they reward systems that audit cleanly, isolate tenants, and keep running through bad weeks. We engineer for that first.

Architecture

Hybrid, event-driven, auditable.

On-prem, cloud, or split — with the same control plane. Event-driven cores mean every action is observable, replayable, and explainable.

APISIXSpring BootKafkapgvectorKubernetes

Security

Tenant isolation first, not bolted on.

Per-tenant data boundaries, PII redaction, prompt-injection guardrails, and full conversation replay. SSO and on-prem where policy demands.

GDPROAuth2SSOPII redactionOn-prem

Industries

Regulated sectors are our home ground.

We build where compliance, uptime, and integration complexity are hard requirements — not afterthoughts bolted onto a consumer stack.

BankingMicrofinanceIdentityInsuranceManufacturingPublic sector

/07 — Let's build

Ready to ship something
that actually runs in production?

Book a 30-minute call. We'll listen first, then tell you honestly whether we're the right team for what you're trying to build.